Members Charter
Our member and their guests will have the right to expect:
- Caring and attentive staff who will treat them as individuals.
- A wide range of facilities to meet their needs.
- To be consulted, and their views utilised to improve the quality of service.
- Services, which are accessible, appropriate, equitable, prompt and timely, taking full account of those with special needs.
- Continuity and consistency of service.
- Expertise, which is accessible, appropriate and ethical.
- A complaints system, which makes clear how complaints may be made and deals with them promptly.
- Fully qualified professional support from the club coordinator and staff.
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